CONTACT US | RETURNSPOLICY | SHIPPING POLICY | FAQ | PRICING POLICY
Contact Us
How can we help you today? Whatever your question, problem, or comment, BUDK.com Customer Service is here tohelp. We have added a section for FAQs (Frequently Asked Questions). If our FAQs do notanswer your question there are two quick, easy ways to contact us, so you can choose what works best for you. Ifthere's anything we can do, just let us know!
- Email us.
Send your question to our Customer Service team by clicking one of theappropriate links below; we’ll find your answer and send it back to you. If you do send email, pleasebe patient-we will respond within 24 hours. Because of the hundreds of emails we receive daily, wecannot accept order cancellations or order changes by email.Customer Service: [emailprotected]
Returns: [emailprotected]
Order Inquiry: [emailprotected]
Product Inquiry: [emailprotected] - Call us.
If you'd rather talk on the phone, no problem. Just give us a call at1-800-630-2835. Our lines are open from 8am to 8pm Monday thru Friday Eastern Standard Time and 9am to 5pmEastern Standard Time on Saturday.
CONTACT US | RETURNS POLICY | SHIPPING POLICY | FAQ | PRICINGPOLICY
Returns Policy
Every BUDK.com product is backed by our iron clad 100% satisfaction guarantee! We ask you to please inspect theentire order when it arrives, to make sure you have received exactly what you ordered. And if for some reasonyou are not completely satisfied with an item(s) you have ordered from BUDK.com or the item(s) isdamaged/defective, you may return it (within 60 days of the purchase) for a replacement, refund or credit.Please allow 2-3 weeks after you ship your return to us, for processing.
There is no need to call customer service when returning merchandise! Please follow these 3 easy steps to returnan item:
- Fill out the return form on the back of your Packing list included with your order. Includethis form inside your return package.
- Pack up and secure the product(s) to be returned with original packing and paperwork, ifpossible. Include the return form or if the return form is not available please print your full name, thebilling address, the phone number on file and the reason you are returning the item on a sheet of paper, sothe returns department can process the return and contact you if they have any additional questions. Pleaseinclude a copy of your receipt for the standard shipping cost, not including express mailingor insurance will be refunded if the item(s) are deemed defective or damaged due to manufacturers defect byour Returns Department.
Return to:
PTK Customer Returns
475 US Hwy319 S
Moultrie GA 31768 - Drop off the package at a UPS location, we recommend you insure the package and use a shipmethod that is trackable. We can only process returns for items we receive. Save your receipt and trackingnumber until the credit is processed.
- Black Powder and Ammunition Return Policy:
Due to ATF regulations, Black Powder Guns and Ammunition are non-refundable. Once Ammunition or other hazardous material such as Black Powder leaves our facility, we will be unable to accept a return and issue a refund. If you have received a defected product that contains ammunition or other hazardous material, or materials were shipped in error. Please contact our Customer Service at 1-800-630-2835 or email to [emailprotected]. - Personalized Items:
If you order a personalized item and it is not damaged or defective it cannot be returned.
CONTACT US | RETURNS POLICY | SHIPPING POLICY | FAQ | PRICINGPOLICY
Shipping Policy
Here at BUDK, we pride ourselves on the fact that we can ship your order out in record time because both ourwarehouse and fulfillment center operate at the highest level of efficiency.
All packages are shipped via UPS or USPS and we also offer express delivery services at additional costs. Mostorders will ship from our warehouse the same day or next business day. An additional $10.00 will be charged toall orders going to Alaska, Hawaii, Puerto Rico, US Territories and APO/FPO addresses.
All orders are shipped Monday – Friday, excluding federal holidays. Please, allow 24 hours processing time and7-10 business days to receive your in-stock merchandise. If you notice that one of the items that you want topurchase is currently out of stock, there will be a date listed next to the product stating when we will bereceiving the product back in stock. This time frame is an estimate and is solely dependent on when themanufacturer ships the products to us. Unfortunately, we are unable to provide exact arrival dates for specificitems. You may place the backordered item on your order along with the items we do have in stock. The items wedo currently have in stock will ship immediately and we will ship your backordered item(s) as soon as we receivethem. Monthly Subscription items are not eligible for free shipping (Knife of the Month, Sword of the Month,SHTF Survival)
Need your order fast? Try one of our express delivery services. All express orders placed before 1 pm EasternStandard Time Monday- Friday are shipped same day. Please note that orders will not be shipped or delivered onnon-business days. Express orders cannot be shipped to PO Boxes or APO/FPOs.
*We no longer ship to international locations*
*ALL drop shipped items cannot be expressed shipped (these items have a bullet stating "Ships directly from manufacturer")*
*Oversize items cannot be expressed shipped*
Effective July 1, 2022, Colorado imposes a $0.27 retail delivery fee on all deliveries by motor vehicle to a location in Colorado with at least one item of tangible personal property subject to state sales or use tax. In compliance, our company will add $0.27 to every order being delivered to Colorado.
The following are our current shipping charges for retail orders.
| Merchandise Total | Standard Shipping | 3 - 5 Day Express | 2 - 3 Day Express | 1 - 2 Day Express |
| Up to $25.00 | $10.99 | Add $8.99 to Standard Shipping Charges | Add $13.00 to Standard ShippingCharges | Add $28.00 to Standard Shipping Charges |
| $25.01 - $49.00 | $11.99 | |||
| $49.01 - $70.00 | $13.99 | |||
| $70.01 - $100.00 | $14.99 | |||
| $100.01 - $200.00 | $16.99 | |||
| Over $200.00 | $18.99 |
CONTACT US | RETURNS POLICY | SHIPPING POLICY | FAQ | PRICINGPOLICY
FAQ
Below is a list of Frequently Asked Questions. If you cannot find the answer you're looking for, email yourquestions to [emailprotected].
- Why did the shipping charges go up?
Due to carrier fuel costs increasing - Do I have to pay the $10.00 for Hawaii (HI), Puerto Rico (PR) and US Territories?
Yesthere is an additional $10.00 fee for all orders shipped to these locations. - When should I receive my order?
All orders are processed and shipped within 24-48business hours after being submitted, all orders should arrive at their destination within 7-10 businessdays. If we have an email on file, you will receive order and ship confirmations. - What is the time frame on returns? What is the return policy?
We have a 60-daysatisfaction guarantee on all of our items. If you are not completely satisfied with any item from BUDK.comor if the item is damaged or defective you may return it for a replacement or refund. Please allow 2-3 weeksfor your return to be processed, once we process the return your credit should be posted on your nextstatement. - When will I get my backordered item(s)?
Backorder items are usually shipped out 24-48business hours after we receive the items in stock. At the time of order our representative will give youthe date we expect the item to arrive. You can also contact our Customer Service Department for an estimateddelivery date for the backordered item(s). - How do I find out if my order has been shipped?
If we have an email address on file,you will receive order confirmations and shipping confirmations, including tracking information if shippedvia a trackable method. If not, you can contact our Customer Service Department via email or telephone tocheck the status of your order. - Does BUDK.com have a quality control department?
BUDK.com takes Quality Control veryseriously. Quality Control involves many of our departments. Our Customer Service Staff and ReturnsDepartment relate problem product information directly to the Purchasing Department. The Purchasing Staffreviews each problem item. Then with the help of our Fulfillment Center and our Receiving Department,Purchasing ensures that our remaining stock and future inventory meet our quality standards. - How long does it take to receive my order via regular shipping?
Orders should bereceived within 7-10 business days. - Why do some items have restrictions on being shipped to one state and not another?
Certain products are restricted from some states in accordance with that state's laws and regulations. - What are BUDK.com's hours?
Our Customer Service hours are 8am-8pm EST Mondaythrough Friday and 9am -5pm on Saturday. You are able to place orders 24 hours a day either through thewebsite. - What does the $.99 insurance cover?
The $.99 insurance covers your package while intransit to you. If the package is lost, stolen or damaged before you receive it, you will not have to waitfor the claim process to be completed before a replacement order is shipped out to you. - Why does a person have to be 18 yrs old to order from BUDK.com?
Due to the nature ofthe products we sell, you MUST be 18 years of age to order from BUDK.com. - What types of delivery services does BUDK.com have?
We offer delivery servicesthrough UPS and USPS. We also offer express delivery services at additional costs. - Why do you need my phone number and/or email address?
Having a phone number or emailaddress on your account helps us contact you quicker if we have a question or problem with your order. If wehave your email address you will receive an email confirmation to confirm your order and a shippingconfirmation when your order ships with the tracking number if it is shipped via a trackable method. Youwill also receive periodic email promotions that our company sends out. - Will I get soliciting phone calls or emails from you guys?
No soliciting phone callswill be made; the phone numbers are only to contact you if we have issues with your orders. BUDK.com hasemail promotions that go out with special pricing or shipping discounts. If you do not wish to receive theseemails, you can contact our Customer Service Department and we can have your email address suppressed fromreceiving email promotions. - Can I use more than one promo code?
No, only one promo code can be used per transaction.
CONTACT US | RETURNS POLICY | SHIPPING POLICY | FAQ | PRICINGPOLICY
Pricing Policy
Every product and price featured on this website has undergone strict editing procedures. However, errors mayoccur. BUDK.com reserves the right to void any incorrect pricing or product information.
